General terms & conditions

All of our orders use a Flat Rate $5.99 shipping. Most orders will ship out within the next 3 days of ordering. Your order will be shipped Standard USPS unless it is heavier than 5 lbs, then it will be shipped via UPS. Once shipped, orders are generally received within 7 business days. We do not ship on Saturdays, Sundays, or holidays. While we will do all we can to ensure your order is delivered on time, bigstuf.com cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc. You will only be charged for the items that are shipped to you, along with the applicable shipping and tax charges. 

We do not offer cash refunds at this time. However, if an item doesn't work out for you, we would be happy to offer you a store credit that will go toward your next order once your item has been returned! Returned items must be postmarked within 20 days of the customer receiving the order. Items must be unworn and unwashed, and CDs/DVDs must be unopened. Items that do not meet these criteria are non-returnable and will be denied. We recommend using registered mail as we cannot be held liable for any lost items in the post.

If you are wanting to exchange your items, please return them to: BigStuf Store Returns 31 Church Street Alpharetta, GA 30009. Write us a note on your packing slip stating what you would like instead. For further questions please contact us at tiffany@bigstuf.com.

 

PLEASE NOTE: ALL POSTAGE COSTS FOR RETURNS MUST BE COVERED BY THE CUSTOMER. IF YOU HAVE RECEIVED A FAULTY/DEFECTIVE ITEM, PLEASE CONTACT US WITH SUBJECT LINE: FAULTY ITEM TO tiffany@bigstuf.com